Please note you will require your customer number to complete the form (This can be found on your renewal letter). If you have received a letter from us and would like to renew your pass, make sure you have your current bus pass number to hand and renew your pass on the My Bus Pass website. You can renew your bus pass up to 8 weeks before it expires. If you havent received a pass 2-3 weeks before renewal you can try to, Disabled persons bus pass renewal letters are being sent for customers do not have automatic renewals agreed, but you can, what to do if your pass is damaged, lost or stolen. I have moved out of Gloucestershire. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. If you destroy the new pass instead of the old one, you will need to pay 10 for a replacement. Applicants can enter in their postcode online and will be given the contact details of their local council. If you've had a concessionary bus pass for the last five years, you might . Residents are eligible for these passes on the grounds of: If your question is not here you cannot find the information you need, please call the enquiry line on 01452 426265. If you were sent an automatic 12 month extension to an older persons bus pass during 2021 we will automatically renew your older persons bus pass for an additional 3 years. If you have moved since your last bus pass was issued and have not notified us of your change of address, please take evidence of your current address (eg council tax or bill, bank statement) to a participating library to arrange for a renewal pass to be issued to you. If you dont provide us with evidence, your new pass will be delayed. An older persons bus pass has exactly the same benefits as a disabled persons pass. You will need your bus pass number (printed on the front of your pass) and up to date evidence that you are still eligible for a disabled person's bus pass. What should I do? If your current bus pass is due to expire within the next month, this is an indication that we . On Your Side - Helping eligible residents to be cared for at home, Children in Telford and Wrekin can learn to swim for free, 10 by 10 - 10 things we want all children to try children before the age of 10. Using your card. What do I do about my concessionary bus pass? Renewing an older persons bus pass. Continuing eligibility for a pass issued due to a . This cookie is set by GDPR Cookie Consent plugin. How do I renew my bus pass in Northumberland? Apply for a new age-related pass. read our summary of the changes to bus services, renew your pass on the My Bus Pass website, let us know if you no longer require a bus pass, evidence we accept as proof that you are still eligible for a disabled person's bus pass. You can get an older person's bus pass when you reach State Pension age. Disabled Person's Renewal Form - LANCASHIRE RESIDENTS ONLY This cookie is set by GDPR Cookie Consent plugin. If you have an older person's pass that expires in the next two months renew online with the following links: -. If you currently receive Travel vouchers you will receive a renewal form at your registered address. As required under the Gloucestershire Terms and Conditions the Gloucestershire pass should be returned to GCC, return address is on the back of the pass. You can find your renewal code located in the box towards the bottom of your renewal letter. However, you may visit "Cookie Settings" to provide a controlled consent. Welcome to the Highways Service Information Centre. Read and contribute to the 20 readers' comments . Registration Number: 07205882, Please note the Bus Pass system is separate to other Council systems and requires its own login information. Open all. When you return the renewal form to us, you must provide: These are needed to check your conditions have not changed. However, an age-related pass holder will need to pay for postage or for the cost of the phone call if they use our telephone renewal service. Call us on 0345 200 0388 for an application form or for assistance completing one. Some rural services in Norfolk will accept concessionary travel passes before 9.30am on weekdays. If you have moved and not notified us it may not have been renewed or may have been sent to the wrong address. State pension claimants who apply directly through their local council should be aware. If a bus pass has been stolen and the customer provides the police crime number there is no charge for a replacement pass. The passes will be sent out automatically but people should call the bus renewal hotline . A letter and a renewal application form will be sent to you automatically you can also use the application form below. Unfortunately at the present time, Libraries cannot arrange new Age Related or new Disability Bus passes due to ICT issues. Free travel bus pass and voucher renewals, categories D (Walking impairment)& G (Unable to drive), please click here or for further information. Changes to personal details The cookie is used to store the user consent for the cookies in the category "Other. I have not had an automatic renewal what do I do? Older person's bus pass renewal. Disability-related pass holders who are asked to reapply by completing a full application pack will also need to pay for postage. If you do not receive your new pass please contact our information line on 0345 600 0659. If so, please let us know youve moved as soon as possible so that we can send your new pass to your new address. Calling from a land line will normally be cheaper than the cost of a 2nd class stamp. Other Scottish passes arent accepted on the trams. If an age-related pass holder wants to replace a lost, damaged or destroyed bus pass there is a 5 replacement charge. Please provide them with as much detail as possible about the journey you wished to make. However, if you have moved, you need to tell us as soon as you move to ensure that we have the correct information for you. Typically, we will automatically renew passes for people with visual impairments and hearing impairments. It may also share this information with other bodies responsible for auditing or administering public funds for these purposes. If you move address, update the details on your bus pass at least three weeks before the renewal date. In the unlikely event that your pass does not arrive, you should call 01452 426265. Age-related pass or vouchers. Changes To Renewal Of Concessionary Bus Passes. You will need to apply to this authority for a new pass. You will need to renew manually which you can do online: Please note online renewals can only be made 8 weeks before renewal and up to 2.5 years after expiry. Lee Higgins, Telford & Wrekin Council's Customer Services Manager, said: "The last time bus passes needed to be renewed people had to fill in forms and submit photographs but we have scrapped all that. passes that expire between January and March are in the process of being issued Analytical cookies are used to understand how visitors interact with the website. Daily fare: $2.00. All rights reserved. We only need this if you want us to contact you and we won't keep it once we've replied. Your bus pass will be automatically renewed unless you have applied under Disabled persons bus pass category D or G, with these a letter will be sent prior to expiry asking for further evidence to clarify your eligibility. The new pass should take no more than three weeks to arrive after you have applied, but you should apply as soon as possible because, . Two weeks before your current bus pass expires you should receive a new bus pass in the post. I am a disabled pass holder, will I receive a bus pass renewal letter? pensioners. If a bus pass is no longer needed, or if someone has died, then the pass should be returned to the address on the back of the card, with a covering letter explaining the reason why. Disabled person's bus pass . applies to approximately 12,000 people, the vast majority of whom are We cannot accept applications any earlier than 2 weeks before you become eligible for an older persons bus pass. You can travel free on TfL services with your Older Persons Freedom Pass from 09:00 weekdays and anytime at weekends and on bank holidays. Email us: You can also email concessionarytravel@ northumberland.gov.uk to request a renewal of your bus pass. Please note below the procedure for Free Travel Bus Passes that expire on 31st March 2023: Will be automatically renewed without the need to complete a renewal form. If you have any questions, please contact Essex County Council by calling0345 743 0430. You should have receive your renewal form by mid-February. Bus pass - renewals and replacements March 2023 renewals Automatically renewed passes were produced on 24 February 2023 and are being sent out in the next few weeks. You can apply for your renewal bus pass online. "Our system now generates new passes automatically at least a fortnight before the current pass expires so pass holders don't need to do . Your bus pass will be automatically renewed unless you have applied under disabled person's bus pass category D or G, with these a letter will be sent prior to expiry asking for further evidence to clarify your eligibility. On National Rail services in London, travel free after 9:30 weekdays, and any time on weekends and public holidays. But opting out of some of these cookies may affect your browsing experience. We are happy to help all customers in understanding what evidence we need in order to quickly and easily renew a bus pass. If you have moved house since the last time you were sent a bus pass, you will be able to tell us about your change of address at the same time as renewing your pass. Find out which bus company you wish to comment about on our bus operator contacts page. Login to renew or manage your Bus Pass and to keep your details up to date. LANCASHIRE DISABLED PASS HOLDERS ONLY - If your pass expires in the next two months and you have not received a renewal pack, we may not have your current address, please print off the renewal form below and follow the instructions on the form to renew your NoWcard bus pass. Our No it is not possible to issue an age-related bus pass "with companion" entitlement. It costs 10 for a new card. If you have moved since your last bus pass was issued and we have not been informed you will need to visit a participating library with proof of your current address. If you pass does not register on the card reader on the bus, we won't know the pass is being used. Concessionary Bus passes are accepted on Gloucestershire Park and Ride services, but only as a concession and a reduced bus fare will still apply. We would suggest you keep your bus ticket as it may have information on it such as the bus journey, driver number, time etc which will help them investigate this matter for you. Disability-related passes can be valid for 1 - 5 years. Seniors can visit both TheBus Pass Office at the Kalihi Transit Center, or Satellite City Halls to pick up a HOLO card. If you have not received this letter, call us straightaway on 01452 426265. If you have received your letter already and are ready to renew your pass, please visit the My Bus Pass website to renew. In London, you can use your card on buses but not on the Underground Train services. This authority is under a duty to protect the public funds it administers and to this end may use the information you provide in your application for the prevention and detection of fraud. Further information. Will receive a renewal form, as evidence is required to obtain a new pass. You should allow 6 weeks for your application to be processed. Typically, we will automatically renew passes for people with visual impairments and hearing impairments. This might be a letter confirming your eligibility and asking if you wish to renew. Application forms for the 'English National Concessionary Travel Scheme . Renewing, updating or cancelling a bus pass. Lancashire:
Bus Operators may wish to download the documents below which contain information about the Scheme for 2016/17 and the reimbursement rates. These pages are for East Sussex bus pass holders. Completed and returned renewal forms will be processed and new passes issued in advance of your current pass expiring. Nexus is due to send out almost 56,000 new cards to local residents whose current cards expire on 31 March 2023. If you have an age related pass or travel vouchers, we will automatically renew them when they expire. Your browser does not allow scripting so some of the features of this page may not work. This authority is under a duty to protect the public funds it administers and to this end may use the information you provide in your application for the prevention and detection of fraud. What do I do about my concessionary bus pass? Older Person's bus passes will be renewed soon. If you live in England and are of retirement age or an eligible disabled person, you are entitled to an English National Concessionary Bus Pass. The renewal process for bus passes and travel vouchers depends on whether they are age or disability-related. Lee The cookie is used to store the user consent for the cookies in the category "Performance". all that. How did the American colonies actually win the war and gain their Independence from Britain? We also use cookies set by other sites to help us deliver content from their services. Apply for or renew your bus pass. The list of these services is on the GCC web site, under Transport. Essex County Council is not responsible for this. Unemployed people. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. It is being used by the person whose photograph and name appears on the pass. Travel scheme passes due to expire on Monday March 31 will be replaced by a new pass valid until June 2019. Bus companies have been informed that they should accept concessionary bus passes that cannot be read automatically provided that: If you have difficulties, please report the matter immediately to the bus company on whose service you wanted to travel. Like paper bus passes, Senior HOLO cards are available for riders 65 and older with valid identification. I have applied for my new bus pass, what should I do with my current pass? Your new pass will be valid for 2years. Please let us know if you no longer require a bus pass. You will need to apply to your new local authority for a new pass. Unable to drive for reasons of medical fitness. Older person's passes which have NOT been digitally in use and recorded on a local bus route within the previous 12 months will not be renewed automatically, but may be renewed upon request. 1 Contents. You have moved since your last bus pass was issued and not informed us. If you have moved address since receiving your bus pass, please notify us of your new address (including proof) so that we . We will automatically renew your older persons bus pass at least 2 weeks before your current one expires if you have used it: Before your pass expires, we may send you a letter inviting you to renew it manually. This can be done by visiting a participating library only. What time can I use my bus pass outside of Gloucestershire? Blackburn with Darwen:
The most likely reason is that the issue of new concessionary bus passes coincides with changes being made nationally to the smart card operating system. Please still, Older Persons bus passes will normally be automatically renewed. You should continue to use your current pass, but then cut it up once your new pass arrives. What is the cause of the card not working? Where can I get a bus pass for an older person? Residents in Telford and Wrekin whose bus passes are due to expire are being advised that they will be renewed automatically. 3 Post office. We send out renewed passes by the end of March. If you need to cancel a bus pass for any reason, please send us your request by email and include details of the pass. Freedom Pass expiring: How and when to renew London travel permits. Call costs are dependent on the service provider, and typically include a connection charge and an additional time-based call rate. However, if you have only used your bus pass in London (where the Oyster system does not record your journey) you will need to visit a local participating library who can arrange a free renewal bus pass for you. Blackpool:
This can be your email address or set to something memorable for you. Please note we cannot assist with applications or replacements on this number and you should call0345 200 0388 if your query relates to a bus pass. Alternatively (depending on the level of information we hold about you), you might have received an application pack asking you to reapply. To be eligible for a disability-related bus pass with a companion, we need to see evidence of your qualifying disability. If you have not received either a letter or full pack call us straight away on 01452 426265. Concessionary Bus Pass Already have an Online Account Login to renew or manage your Bus Pass and to keep your details up to date. If you'd prefer to have a disabled persons pass you will have to provide sufficient evidence that you are eligible for a disabled person's pass and pay a 10 replacement fee to have your pass category changed. How does violence against the family pet affect the family? with no need for anyone to fill in any forms or submit any photographs. This cookie is set by GDPR Cookie Consent plugin. You can start using your new pass immediately, just like you would with a new debit or credit card. Can I use my English senior citizen bus pass in Scotland? The day and date you experienced difficulties. Please note the Bus Pass system is separate to other Council systems and requires its own login information. Forgotten your Username? Necessary cookies are absolutely essential for the website to function properly. The cookies is used to store the user consent for the cookies in the category "Necessary". However, you may not be allowed to use your bus pass on night buses i.e. Find out more about an igo card. If you have moved address since receiving your bus pass, please notify us of your new address . English bus passes are not accepted in Scotland and vice versa. If you have moved address since receiving your bus pass, please notify us of your new address (including proof) so that we can update our systems. This can be done online or at a participating library. Click or tap the rating which best represents your experience. This will be. However, GCC has not been involved in this. Collecting an application form from your local library. At a participating library who can accept both card and cash payments, and arrange for the new bus pass to be ordered and posted to the customer. You need to check the expiry date and apply to the council for a new one if you're is due to expire. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. By clicking Accept All, you consent to the use of ALL the cookies. Alternatively you are able to renew your vouchers online. For further information on the free travel bus pass and travel voucher scheme please click here or for further informationor contact our Free Travel Bus Pass information line on 0345 600 0659. These cookies track visitors across websites and collect information to provide customized ads. There are several factors that could cause your new bus pass not to work other than a faulty card or a fault with the on-bus ticketing equipment. This cookie is set by GDPR Cookie Consent plugin. If you cannot apply online for any reason please contact us. You also have the option to opt-out of these cookies. You should have received all the information you need by now. Park and Ride Services and Airport Transport Services: it will be necessary to check with the Bus Operator or the Local authority for that area, prior to travel if they accept concessionary bus passes, and if any charges apply. Disabled People (orange stripe on the right hand side): Some passes are renewed automatically, but some require evidence to be updated in order to renew a bus pass. The new pass should take no more than three weeks to arrive after you have applied, but you should apply as soon as possible because your current pass will stop working on the expiry date shown on your card. If you have not received your pass 2 weeks before its expiry date, please call us on 03000 418383. Can I use my pass on Trains? You can apply for your renewal bus pass online. These cookies will be stored in your browser only with your consent. As a general rule, it is usually cheaper to call during the evenings and weekends. If youre not a Medway resident find out how to renew for an older persons bus pass outside of Medway. Please destroy your old pass immediately in the same way you would do with an old debit or credit card, so that you dont destroy the wrong pass. for staff to amend your details and arrange for a renewal pass. Most young disabled (under 16) pass holders should have received a short form to return. Major investment in boroughs schools continues! All content 2023 Southend-on-Sea City Council. new pass.. Renewing your older persons bus pass If your pass is due to expire and your address has not changed, well renew your pass automatically and send it in the post at least a week before your old pass expires. If your pass is due to expire and your address has not changed, well renew your pass automatically and send it in the post at least a week before your old pass expires. Applicants whose pass was issued due to a disability will continue to be automatically renewed. Your bus pass will be automatically renewed unless you have applied under disabled person's bus pass category D or G, with these a letter will be sent prior to expiry asking for further evidence to clarify your eligibility. Libraries can assist with the renewal of Age Related Bus Passes, replacement of lost or stolen bus passes (for both Disability and Age Related). When can I use my concessionary bus pass in Gloucestershire? 5 Other ways to apply. . If you have not used the Bus Pass system before, please sign up for an Account using the Don't yet have an Online Account section. Wed like to set additional cookies so we can remember your settings, understand how people use the service and make improvements. Check service availability with your bus operator andread our summary of the changes to bus services before applying for or using your bus pass. Births, deaths, marriages and citizenship, Free bus passes for older and disabled people, Applying for a disabled person's bus pass, How we look after your personal information, British Sign Language (BSL) introduction to our website, Automatically renewed passes were produced on 24 February 2023 and are being sent out in the next few weeks. Your bus pass will be automatically renewed unless you have applied under Disabled persons bus pass category D or G, with these a letter will be sent prior to expiry asking for further evidence to clarify your eligibility. It may also share this information with other bodies responsible for auditing or administering public funds for these purposes. Dont include personal or financial information like your National Insurance number or credit card details. 5 How long does it take to renew an older persons pass? Your bus pass will be renewed automatically. Username Password Forgotten your Password? No, concessionary bus passes are not accepted on the night Buses. Any other local authority in England:(Not all authorities offer earlier discretionary start times you should check before travel). If it hasn't arrived 1week before the expiry date, please tell our Passenger Transport Unit. Your new pass will be not sent until a week before your old. Your bus pass will be automatically renewed unless you have applied under Disabled persons bus pass category D or G, with these a letter will be sent prior to expiry asking for further evidence to clarify your eligibility. This website and payments services are provided as a managed service by South West Smart Applications Limited, 14 High Cross, Truro, Cornwall, TR1 2AJ. If the evidence you provide does not prove you are eligible for a disabled pass, but our records show that you have reached pensionable age, we will issue you with an older persons pass instead. If we are able to confirm your details from existing Council records, your bus pass will be automatically renewed and your card should be received one month prior to expiry. A Free Travel Card will be issued automatically at age 66 if you are registered for the Public Services Card and getting a pension from this department. Gloucestershire County Council offer the Statutory Scheme, as required by law, which is Monday to Friday 9:30 am to 11:00 pm* and all day Saturday, Sunday and Bank Holidays ( but not on the late-night buses, after 11 pm)*In some rural areas where there are very limited bus services customers may be able to use their pass on a bus before 09:30 am. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. Completed renewal forms will be processed and new vouchers issued approx. We manage and issue concessionary bus passes that give holders free travel on most local bus services running in Gloucestershire (and the rest of England) at certain times. Renewing your Bus Pass. Pass holders who are both disabled and of pensionable age but do not have "with companion" entitlement should have received a letter by now inviting them to renew their pass at a library. You can apply for your renewal bus pass online. They may not be renewed automatically if your pass is not scanned locally between 1 March 2022 and 24 February 2023. However, in respect of other disabilities we might ask for a copy of updated information to enable us to renew your pass. It does not store any personal data. You can make updates to the following details before your bus pass renews: your appearance. Disabled person's bus pass There's no central provider of the disabled person's bus pass. Note also that anyone due a Renewal (within 60 days), expected automatically or not, who wishes to upload a new photograph can do so by using the Apply Online link. "With companion" entitlement is specific to Gloucestershire so may not be available elsewhere in England. The cookie is used to store the user consent for the cookies in the category "Analytics". Customer who lives in Gloucestershire, but near Welsh border can use their pass to get to near Welsh Towns Chepstow or Monmouth but not to travel on around Wales. Pass holders who have not used their pass between 01 March 2022 and 28 February 2023 will not have their pass automatically renewed. For those people needing to apply for their renewal this too can now be done byApplying online. www.gloucestershire.gov.uk/fairprocessing, Age - they need to have reached the pensionable age for a woman irrespective of whether they are male or female, You have not used the bus pass within the last 13 months, You have only used your bus pass in London where the bus passes are not recorded on the Oyster ticket machine. If you have lost, or damaged, your bus pass you can either Apply onlinefor a replacement or call 0345 200 0388. You don't have to do anything, unless you have moved since we sent you your last pass. 1 week before current vouchers expire.
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